Wikis – An open book.

I love this post by Mary Abraham on how wikis mess with your mind.  It’s absolutely true within an organisational culture.  I’ve experienced it and I too started off with apprehension that was quickly changed to addiction.  At my previous employer wikis took off albeit a little slowly, but nonetheless ahead of most of our competitors.  The success was simply down to sponsorship from the top down.  The benefits were immediate, the knowledge and the talent in the organisation was blown open and collaboration across teams grew organically or so it seemed.

Virtual teams were created in the content and grew over time.  The fact that people contributed through their own interests was culture changing.  We took it a stage further by integrating presence into the wiki with the goal of creating a tacit knowledge base; meaning that you had the ability to communicate in real-time with contributors to extend the collaboration.

I’m now working on creating a similar platform (or repeating the success) with presence everywhere, but the technology part is easy, the challenge now is to introduce the culture of an open book into the organisation where everyone can publish, search, consume and converse.  That sounds very similar to my old boss JP’s vision of Four Pillars.

Well of course, that’s the culture I supported.

Same old problems.

I remember back in the late 1990s I worked on a project for GE to deploy Microsoft Exchange. GE at the time made a corporate decision to deploy a single messaging platform throughout the globe to overcome what they saw as a business communication problem. They used the analogy of a representative from GE Plastics walking past the representative from GE Lighting in the corridors of General Motors or Chrysler not knowing that they were both working for the same company with the same client and not being able to share any information. They believed that working together Plastics and Lighting could benefit the customer as well as GE. The case was compelling and the sponsorship of a single messaging platform came from the top, it had Jack Welch’s buy-in!

Reading Andrew McAfee’s post today I was reminded of this age and it occurred to me that we are still trying to solve this problem but this time the technology is Enterprise 2.0 and the use of Wikis and Blogs in a bid to reduce the use of email.

His students responses, in my view, are right on the button and his dissection of the responses make perfect sense. They mention cases where Wikis and Blogs can improve the collaboration between diverse businesses and teams within many different organisations, they highlight how collaboration and knowledge sharing can improve business processes, but I still can’t help thinking that whilst technology is evolving and we have new problems to solve, we’ve not fixed the problems that existed all those years ago.

Looking at it from another point of view, maybe we are solving the problem, but in stages. Email was the first step, but we are far from finished.

Microsoft Zimbra?

I really like Zimbra’s collaboration suite.  I remember looking into Zimbra, amongst others,  a few years ago when I decided to investigate what alternatives corporate Microsoft Exchange users had if they chose not to follow the MS Exchange road map.

At the time many of the alternatives available on the market lacked mobility, archiving and Outlook integration.  These were some of the criteria at the time.

The lack of functionality is no longer the case.  Zimbra now supports true push to Blackberry devices and also incorporates archiving and discovery.  The reality of moving from a Microsoft server platform is becoming reality.

Having said all that, look a little harder at the corporate level and you’ll see that Zimbra is owned by Yahoo and there is a possibility that this could all fall under a Microsoft brand in the future.  So what will become of Zimbra or indeed Exchange (which incidental is in need of a serious overall from the ground up)?

I can’t wait, but I fear we will all have to.